The recovery of Full-Service Restaurants

Full-service restaurants (FSRs) are struggling to recover from the pandemic, but there have been noteworthy improvements in recent months. Lockdowns are lifting, consumers' level...

Consumer media consumption and attitude toward lockdowns has changed

Much has changed in the past year. Since the start of the pandemic, Sense360 By Medallia has been conducting daily research on consumer behavior and sentiment.

COVID-19 vaccines: consumer sentiment and expectations

COVID-19 vaccines are being distributed across the U.S., but they're not available to everyone yet and some people remain hesitant to adopt. We fielded a national survey to 1,023...

Restaurant visitation is not a clear driver behind recent COVID-19 transmission

Earlier during the pandemic, we found some relationships between restaurant visitation and spiking COVID-19 case counts.

Why are Dollar Stores growing so quickly?

Dollar stores have been one of the fastest-growing retail channels since the pandemic began. Dollar General and Dollar Tree are expanding new store concepts, and shares of both...

The latest consumer insights on COVID-19 and vaccines

As we near the year's end, we are truly ready for 2020 to be over and hopeful that 2021 holds better news. With that in mind, let's look at our latest insights from last week to...

2020 Insights - Black Friday and Cyber Monday

Our recent national survey of 810 consumers found that half of respondents shopped the Black Friday / Cyber Monday weekend.

The third-party delivery explosion

The restaurant third-party delivery market has skyrocketed since the pandemic started.

Why are chicken sandwiches having such a moment?

In the last few weeks, new players have entered the chicken sandwich wars: Zaxby’s announced its new Signature Chicken Sandwich, Church’s Chicken released the Church’s Chicken...

Infographic: 2020 Holiday Shopping Insights

The holiday season will look very different this year. Here are survey results on how shoppers are planning their travel, meals, shopping, and gift giving for Thanksgiving and the...