Insights Blog

Buy Now, Pay Later (BNPL) is a point-of-sale short term lending option that allows customers to make purchases at retailers without having to pay the entire amount up front....

Inflation is starting to impact operating costs, so we set out to determine whether increased prices are causing a decline in transaction volume at restaurants. 

After a year of remote schooling, what should retailers expect from the 2021 Back-to-School shopping season? Watch our latest webinar recording for a behavioral and survey...

The pandemic has created changes in consumer behavior which could permanently impact the retail industry. Watch the 3-minute video: Andrew Custage and Zack Hamilton discuss how...

  Since the pandemic began, Sense360 By Medallia has been fielding daily surveys to the general U.S. population, and sharing our research via our webinar series. Now, with over a...

While most restaurants have a customer experience program that tracks feedback via receipt surveys or loyalty programs, there are limitations to using solely internal data - it...

Now that the country has mostly reopened, and 12 states have lifted all restrictions on dining-in at restaurants, we analyzed Sense360 foot traffic and survey data to understand...

On any given day, 1 in 12 people get their food from delivery. Shopping in-person at a store is the biggest source of food, at 40%, but at 8%, delivery is not an insignificant...

Full-service restaurants (FSRs) are struggling to recover from the pandemic, but there have been noteworthy improvements in recent months. Lockdowns are lifting, consumers' level...

Much has changed in the past year. Since the start of the pandemic, Sense360 By Medallia has been conducting daily research on consumer behavior and sentiment.