Olivia Watson

Recent Posts

The State of Restaurant Customer Experience

While most restaurants have a customer experience program that tracks feedback via receipt surveys or loyalty programs, there are limitations to using solely internal data - it...

Restaurant foot traffic is rebounding in fully-reopened states

Now that the country has mostly reopened, and 12 states have lifted all restrictions on dining-in at restaurants, we analyzed Sense360 foot traffic and survey data to understand...

Latest trends in restaurant and grocery delivery

On any given day, 1 in 12 people get their food from delivery. Shopping in-person at a store is the biggest source of food, at 40%, but at 8%, delivery is not an insignificant...

The recovery of Full-Service Restaurants

Full-service restaurants (FSRs) are struggling to recover from the pandemic, but there have been noteworthy improvements in recent months. Lockdowns are lifting, consumers' level...

Consumer media consumption and attitude toward lockdowns has changed

Much has changed in the past year. Since the start of the pandemic, Sense360 By Medallia has been conducting daily research on consumer behavior and sentiment.

COVID-19 vaccines: consumer sentiment and expectations

COVID-19 vaccines are being distributed across the U.S., but they're not available to everyone yet and some people remain hesitant to adopt.  We fielded a national survey to 1,023...

Restaurant visitation is not a clear driver behind recent COVID-19 transmission

Earlier during the pandemic, we found some relationships between restaurant visitation and spiking COVID-19 case counts. 

Why are Dollar Stores growing so quickly?

Dollar stores have been one of the fastest-growing retail channels since the pandemic began. Dollar General and Dollar Tree are expanding new store concepts, and shares of both...

The latest consumer insights on COVID-19 and vaccines

As we near the year's end, we are truly ready for 2020 to be over and hopeful that 2021 holds better news. With that in mind, let's look at our latest insights from last week to...

2020 Insights - Black Friday and Cyber Monday

Our recent national survey of 810 consumers found that half of respondents shopped the Black Friday / Cyber Monday weekend.