Olivia Watson

Recent Posts

How consumer perception of COVID-19 has changed throughout 2021

We've been surveying American consumers with a weekly perceptions pulse since the beginning of the pandemic. Regarding COVID-19, they've grown increasingly optimistic in some...

Restaurant Recovery Deconstructed: Daypart Performance

Restaurants have faced more than their fair share of challenges recently. The industry is recovering, but not uniformly across regions, brands, or categories.

Black Friday insights: the role of deals in winning over shoppers

Specific deals running on Black Friday / Cyber Monday will be the biggest drivers (34%) of retail selection. Product variety (30%), and everyday low prices (29%) also rank highly....

The rise of Buy Now, Pay Later (BNPL) in retail

Buy Now, Pay Later (BNPL) is a point-of-sale short term lending option that allows customers to make purchases at retailers without having to pay the entire amount up front....

Is price inflation causing consumers to visit restaurants less?

Inflation is starting to impact operating costs, so we set out to determine whether increased prices are causing a decline in transaction volume at restaurants. 

Back-to-school retail shopper insights

After a year of remote schooling, what should retailers expect from the 2021 Back-to-School shopping season? Watch our latest webinar recording for a behavioral and survey...

Video: How retail shopping is shifting to digital

The pandemic has created changes in consumer behavior which could permanently impact the retail industry. Watch the 3-minute video: Andrew Custage and Zack Hamilton discuss how...

COVID-19 permanently changed certain consumers

  Since the pandemic began, Sense360 By Medallia has been fielding daily surveys to the general U.S. population, and sharing our research via our webinar series. Now, with over a...

The State of Restaurant Customer Experience

While most restaurants have a customer experience program that tracks feedback via receipt surveys or loyalty programs, there are limitations to using solely internal data - it...

Restaurant foot traffic is rebounding in fully-reopened states

Now that the country has mostly reopened, and 12 states have lifted all restrictions on dining-in at restaurants, we analyzed Sense360 foot traffic and survey data to understand...

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