Are your insights telling you the whole story? Common measurement approaches rely solely on internal data or overly-simplified metrics that fail to capture the full picture. In...
On-Demand Webinar: Redefining Customer Loyalty
Jun 17, 2022
In this webinar, we analyze how customer loyalty has changed in industries like retail, restaurants, travel and hospitality. How should brands think about structuring loyalty...
On-Demand Webinar: The Latest 'Return to Work' Insights
Mar 27, 2022
The effects of COVID on employees are still being seen 2 years after lockdowns first began. In this webinar, we revisited research on the employee experience. This analysis...
Demo video: The Retail Customer Experience Benchmark
Feb 14, 2022
Customer experience metrics help you understand the way your own customers experience your brand. But when you add benchmarking data on your competitor’s customer experience, your...
Demo video: Sense360 Surveys
Feb 14, 2022
In today’s rapidly changing world, market researchers are operating at a whole new level by tapping into specific moments in the customer journey.
Video: Improving retail browser-to-buyer conversion rates
Feb 14, 2022
In our recent study on The Apparel Shopper Journey, we surveyed 1500 shoppers immediately after they visited stores or websites for 72 retail chains - even shoppers who didn't end...
On-Demand Webinar: The Apparel Shopper Journey
Feb 11, 2022
Retail shopper journeys have become increasingly complex – especially when it comes to Apparel. The shopper’s decision-making process often occurs online, while the actual...
Consumer behavior shifts towards "new normal" vs. "old normal" in 2021
Jan 26, 2022
In a year that brought forth major events like vaccine rollouts, COVID-19 variants, and economic strains of inflation and labor shortages, there have been several major shifts in...
How consumer perception of COVID-19 has changed throughout 2021
Jan 4, 2022
We've been surveying American consumers with a weekly perceptions pulse since the beginning of the pandemic. Regarding COVID-19, they've grown increasingly optimistic in some...
Restaurant Recovery Deconstructed: Daypart Performance
Nov 29, 2021
Restaurants have faced more than their fair share of challenges recently. The industry is recovering, but not uniformly across regions, brands, or categories.